Refund policy

Updated October 29, 2026

Technical failures

If processing fails because of a technical issue, the reserved image credit is automatically returned to your account. Timed-out tasks are reviewed by the hourly maintenance job.

Completed images

A successful background removal consumes one credit. Automated results may vary, particularly for transparent materials, fine details or low contrast. Contact support if a result is unusable.

Unused purchases

Contact us within 14 days of a purchase to request a refund of an unused credit pack. Include the account email and order reference. Refunds return to the original payment method, subject to applicable consumer law.

Support

We review duplicate charges, missing credits and technical issues individually. Never send your password or full card details to support.

Result quality and support

For unusable results, contact support with your account email, task ID, processing date and a description of the problem. Do not send passwords, API keys or payment-card details. A completed task does not automatically qualify for a credit refund; quality complaints are reviewed individually. Partially used credit packs require individual review and are not covered by the unused-pack refund offer. Mandatory consumer rights remain unaffected.

Contact: [email protected]